To serve the national interests in the oil and related sectors in accordance and consistent with Government policies.
To ensure and maintain continuous and smooth supplies of petroleum products by way of crude refining, transportation and marketing activities and to provide appropriate assistance to the consumer to conserve and use petroleum products efficiently.
To earn a reasonable rate of interest on investment.
To work towards the achievement of self-sufficiency in the field of oil refining by setting up adequate capacity and to build up expertise in laying of crude and petroleum product pipelines.
To create a strong research and development base in the field of oil refining and stimulate the development of new product formulations with a view to minimise/eliminate their imports and to have next generation products.
To maximise utilisation of the existing facilities in order to improve efficiency and increase productivity.
To optimise utilisation of its refining capacity and maximise distillate yield from refining of crude to minimise foreign exchange outgo.
To minimise fuel consumption in refineries and stock losses in marketing operations to effect energy conservation.
To further enhance distribution network for providing assured service to customers throughout the country through expansion of reseller network as per Marketing Plan/Government approval.
To avail of all viable opportunities, both national
and global, arising out of the liberalisation policies being pursued by the Government of India.
To achieve higher growth through integration, mergers, acquisitions and diversification by harnessing new business opportunities like petrochemicals, power, lube business, consultancy abroad and exploration & production.
Towards customers and dealers
To provide prompt, courteous and efficient service and quality products at fair and reasonable prices.
To ensure prompt dealings with integrity, impartiality and courtesy and promote ancillary industries.
Develop their capability and advancement through appropriate training and career planning.
Expeditious redressal of grievances
Fair dealings with recognised representatives of employees in pursuance of healthy trade union practice and sound personnel policies.
To develop techno-economically viable and environment-friendly products for the benefit of the people.
To encourage progressive indigenous manufacture of products and materials so as to substitute imports.
To ensure safety in operations and highest standards of environment protection in its manufacturing plants and townships by taking suitable and effective measures.
Towards Defence Services
To maintain adequate supplies to Defence Services during normal and emergency situations as per their requirement at different locations.
To ensure adequate return on the capital employed and maintain a reasonable annual Dividend on its equity capital.
To ensure maximum economy in expenditure.
To manage and operate the facilities in an efficient manner so as to generate adequate internal resources to meet revenue cost and requirements for project investment, without budgetary support.
To develop long-term corporate plans to provide for adequate growth of the activities of the Corporation.
To endeavour to reduce the cost of production of petroleum products by means of systematic cost control measures.
To endeavour to complete all planned projects within the stipulated time and cost estimates.